Reservation Policy
This policy outlines the terms and conditions for making and managing reservations at Neo Bar KL. By booking a table with us, you agree to adhere to the terms described below.
1. Booking Requirements and Confirmation
A. Booking Channels
Reservations must be made through our official channels:
The online booking system provided on neobarkl.com.
Directly by telephone during operating hours.
B. Confirmation
Your reservation is only confirmed once you have received a confirmation email or SMS directly from Neo Bar KL or our designated booking platform (e.g., [Insert Booking Platform Name]). You may be asked to reconfirm your booking closer to the date.
C. Large Parties
Reservations for parties of [Insert Number, e.g., 8] guests or more may be subject to special conditions, including:
Mandatory Deposit: A non-refundable or partially refundable deposit.
Set Menu: A requirement to select from a pre-determined set menu.
A separate event contract may be required.
2. Reservation Timelines and Seating
A. Grace Period and Punctuality
We kindly ask that you arrive on time for your reservation. We provide a 15-minute grace period from the time of your booking. If your party has not arrived or contacted us within this grace period, we reserve the right to release the table to other guests.
B. Seating Allocation
We will always do our best to accommodate seating preferences (e.g., window table, bar seating) noted in your reservation. However, specific tables or areas cannot be guaranteed, as seating is allocated dynamically based on the restaurant’s operational needs and capacity on the day.
C. Dining Duration
To ensure all guests enjoy their experience, table reservations may be subject to a maximum dining duration. This duration will typically be communicated to you during the booking process or in your confirmation (e.g., 90 minutes for a table of two, 120 minutes for a table of four).
3. Cancellation and No-Show Policy
A. Notice Period
We require a minimum of [Insert Timeframe, e.g., 24 hours] notice for any cancellation or reduction in party size.
B. No-Show Fee (Applicable to specific bookings)
For certain peak dining times, holidays, or special promotions, we may require valid credit card details to secure your booking. If such a requirement is in place:
A No-Show (failure to arrive without notice) or a Late Cancellation (cancellation after the notice period) may result in a fee of RM [Insert Amount, e.g., 50] per person charged to the provided credit card.
This fee compensates the restaurant for the lost revenue and operational costs associated with holding the table.
C. How to Cancel
Cancellations can be made:
Through the link provided in your confirmation email.
By calling Neo Bar KL directly at [Insert Phone Number] during operating hours.
4. Specific Bar and Age Policies
A. Bar Seating
Reservations may be for bar seating. Bar seating is primarily reserved for walk-ins and direct bar service, but specific bookings for the bar area may be noted.
B. Age Restriction
As a bar and restaurant environment, guests under the age of 18 must be accompanied by an adult at all times. We reserve the right to request proof of age for the service of alcoholic beverages in compliance with Malaysian law.
5. Contact Us
If you have any questions regarding your reservation or this policy, please contact us directly:
Email: hello@neobarkl.com
Phone Number: (+60) 12 600 0287
Address: Level 37, ILHAM Tower, 8, Jln Binjai, 50450 Kuala Lumpur