Privacy Policy
Neo Bar KL (“we,” “us,” or “our”) operates the website neobarkl.com (the “Site”) and is committed to protecting the privacy of our visitors and customers. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our Site, make a reservation, or otherwise interact with us.
1. Information We Collect
We collect personal information from you when you voluntarily provide it to us, such as when you:
A. Information Provided Directly By You
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Make a Reservation: This may include your name, email address, phone number, party size, and any special requests or notes.
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Sign up for Newsletters/Promotions: We collect your email address and occasionally your name or preferred location.
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Contact Us: If you send us an email or use a contact form, we collect the content of your message and your contact details.
B. Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
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Usage Information: Your IP address, browser type, operating system, pages viewed, time spent on the Site, and the website you visited before ours.
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Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.
2. How We Use Your Information
We use the information we collect for the following purposes:
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To Provide Services: To manage your reservations, confirm bookings, and fulfill any special requests you’ve made.
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Communication: To send you confirmation and reminder emails about your bookings, respond to your inquiries, and provide customer support.
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Marketing: To send you newsletters, promotions, and updates about Neo Bar KL’s menu, events, and special offers, provided you have opted-in to receive them.
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Improvement: To analyze how our Site is used, understand our customer preferences, and improve our website, services, and dining experience.
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Security: To protect the security and integrity of our Site and prevent fraud.
3. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
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Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as reservation booking platforms (e.g., a third-party booking engine like OpenTable, Resy, or a local provider), website hosting, and email marketing services. These parties are restricted from using your personal data for any purpose other than providing services to us.
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Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court order or government agency).
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Business Transfers: In the event of a merger, sale of assets, or other business transition, your personal information may be transferred to the acquiring entity.
4. Third-Party Reservation Platforms
Please note that if you make a reservation through a third-party platform linked on our Site (e.g., a dedicated booking widget), your data will also be subject to that third party’s privacy policy. While we choose reputable partners, we encourage you to review the privacy policies of these external booking platforms to understand how they handle your personal data.
5. Your Choices and Rights
Depending on your location, you may have the following rights regarding your personal information:
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Opt-Out of Marketing: You can opt-out of receiving promotional emails from us at any time by following the unsubscribe link provided in those emails.
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Access and Update: You may request access to or correction of the personal information we hold about you.
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Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or method of electronic storage is 100% secure.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page, and the “Effective Date” at the top will be updated.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: hello@neobarkl.com
Phone Number: (+60) 12 600 0287
Address: Level 37, ILHAM Tower, 8, Jln Binjai, 50450 Kuala Lumpur